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Terms & Conditions

Welcome to Odonation. These Terms & Conditions ("Terms") govern your use of the odonation.com website and the services we provide. By accessing this website or engaging our services, you agree to these Terms. Please read them carefully.

1. About us

Odonation is an Odoo partner based in Karachi, Pakistan, providing Odoo consulting, implementation, customization, integration, migration, development, support, training, hosting and related ERP services. References to "we", "us" or "our" mean Odonation.

2. Use of our website

You agree to use this website lawfully and not to misuse it in any way, including attempting unauthorized access, distributing malicious code, or interfering with its normal operation. Content on this site is provided for general information about our services and may change without notice.

3. Services and engagements

The specific scope, deliverables, timelines and fees for any project are defined in a separate written proposal, quotation or service agreement. Where those documents conflict with these Terms, the signed agreement for that engagement takes precedence.

  • Estimates and timelines are provided in good faith and may be affected by changes in scope, third-party dependencies, or delays in client-provided information.
  • Any work beyond the agreed scope may be subject to additional fees, agreed in advance.

4. Client responsibilities

To deliver our services effectively, we rely on you to provide accurate information, timely feedback, necessary access to systems and data, and appropriate approvals. Delays in these may affect delivery timelines.

5. Fees and payment

Fees, payment schedules and any applicable taxes are set out in your engagement documents. Unless stated otherwise, invoices are payable within the period specified on each invoice. Late payments may result in suspension of ongoing work or support.

6. Intellectual property

Custom developments delivered to you become yours upon full payment, unless otherwise agreed. Odoo itself, together with its trademarks and standard modules, remains the property of its respective owner. Odonation retains rights to its own reusable tools, frameworks and know-how.

7. Third-party services

Our services may rely on third-party platforms such as Odoo, cloud hosting providers and integration partners. We are not responsible for outages, changes or policies of those third parties, though we will act reasonably to help resolve related issues.

8. Warranties and liability

We provide our services with reasonable skill and care. To the fullest extent permitted by law, Odonation is not liable for indirect, incidental or consequential losses, including loss of profit or data, arising from the use of our website or services. Nothing in these Terms limits liability that cannot be limited under applicable law.

9. Confidentiality

Each party agrees to keep confidential any non-public information shared during an engagement and to use it only for the purposes of that engagement.

10. Termination

Either party may terminate an engagement in accordance with the terms of the relevant agreement. On termination, you agree to pay for services performed up to the termination date.

11. Governing law

These Terms are governed by the laws of Pakistan, and any disputes are subject to the jurisdiction of the courts of Karachi, unless otherwise agreed in a signed contract.

12. Changes to these Terms

We may update these Terms from time to time. The latest version will always be published on this page with a revised "last updated" date.

13. Contact

Questions about these Terms? Reach us at info@odonation.com or +92 345 1995527, or write to Tecnation, Office No 301, Plot No 5-C, Lane 2, Big Bukhari Commercial, Phase 6, DHA, Karachi.